The work this connects
Repair work is easy to under-document: damaged frames arrive without clear labels, onsite findings never reach the office, and pickup or return commitments disappear from the schedule.
What stays connected
- Damage photos and notes
- Onsite or in-shop path
- Optional pickup and drop-off
- Opening and item labels
- Repair payment workflow
- Warranty and closeout evidence
Follow the workflow
- Inquiry
- Repair assessment
- Pickup or onsite work
- Repair
- Return or install
- Closeout
The operating record
Customer → Property → Opening or repair item → Repair job → Visit or shop work
Questions to keep with the job
- Can the technician repair onsite, or do frames need a pickup and in-shop workflow?
- Which reusable frame and hardware remain, and which mesh, spline, rollers, or corners must be replaced?
- Does closeout include repair evidence, customer acceptance, payment, and warranty history?
Common questions
Can a repair happen at the customer property?
Yes. Companies can use an onsite repair path or route the work through pickup and shop production when configured.
Can repaired screens be scheduled for return?
Yes. Pickup, drop-off, and installation visits can remain tied to the customer, property, and originating work.